My sites went down last week. It was obvious the issue was Apache related. On the live chat, I've been advised to upgrade my VPS from level 3 to level 4 to solve the issue...
Finally, that's what I did. And guess what ? nothing changed. Well done...
Since it was impossible for the support to solve this issue, I ordered another VPS, and transfered my sites. I tried to reboot this VPS, and it never started again... I submitted a ticket (AKS-15286468) : no update after a few hours, on a critical issue like this (server down).
I asked for an update on the live chat and always got the same reply for hours : you will be updated very soon. When I'm asking for a specific information about the issue, they are never able to give me an answer. They tell me "an admin is working on it". If an admin was really working on it, they would know what the problem is, and tell me.
I would see this as a funny joke if I wasn't losing money while my sites are down.
As soon as my server will be up again, I wil move my sites to another company, and never come back here ever again.
Finally, that's what I did. And guess what ? nothing changed. Well done...
Since it was impossible for the support to solve this issue, I ordered another VPS, and transfered my sites. I tried to reboot this VPS, and it never started again... I submitted a ticket (AKS-15286468) : no update after a few hours, on a critical issue like this (server down).
I asked for an update on the live chat and always got the same reply for hours : you will be updated very soon. When I'm asking for a specific information about the issue, they are never able to give me an answer. They tell me "an admin is working on it". If an admin was really working on it, they would know what the problem is, and tell me.
I would see this as a funny joke if I wasn't losing money while my sites are down.
As soon as my server will be up again, I wil move my sites to another company, and never come back here ever again.