Hello,
Last Saturday I was looking around our Parallels Power Panel and noticed many update packages newly available for our container, so I applied them thinking they are good for our own security.
The update process went fine for all of the packages except for plesk-core which would repeatedly refuse to update. After each failed attempt to update plesk-core we'd lose access to our own Parallels Plesk website.
I contacted HostGator tech support via chat, and they fixed that by restarting our VPS container.
However, this has resulted in one port to be closed. We run some custom made application in our VPS which requires two ports to be open: 194 and 2207.
Now it happens that 2207 closes at random times while 194 remains open (seemingly all the time). I've contacted HostGator tech support via chat at least five times in over the weekend, and this random closing of port 2207 is still happening.
The good guys created tickets, and at one point I got replied through the ticket that the port was open and they didn't see any problem, which at the time I got that reply it was. But a few hours later it was closed again. In a separate incident, a tech support guy was able to open the port while we were chatting; and while we were still chatting, the port closed again.
One of the tech support guys also suggested that this is happening because we don't have yum installed, so they installed it for us. This morning port 2207 is closed again.
This is a very serious problem for us. We run SSH, SFTP, and some tunneling through that port. Can you please help?
Thank you,
Andres
Last Saturday I was looking around our Parallels Power Panel and noticed many update packages newly available for our container, so I applied them thinking they are good for our own security.
The update process went fine for all of the packages except for plesk-core which would repeatedly refuse to update. After each failed attempt to update plesk-core we'd lose access to our own Parallels Plesk website.
I contacted HostGator tech support via chat, and they fixed that by restarting our VPS container.
However, this has resulted in one port to be closed. We run some custom made application in our VPS which requires two ports to be open: 194 and 2207.
Now it happens that 2207 closes at random times while 194 remains open (seemingly all the time). I've contacted HostGator tech support via chat at least five times in over the weekend, and this random closing of port 2207 is still happening.
The good guys created tickets, and at one point I got replied through the ticket that the port was open and they didn't see any problem, which at the time I got that reply it was. But a few hours later it was closed again. In a separate incident, a tech support guy was able to open the port while we were chatting; and while we were still chatting, the port closed again.
One of the tech support guys also suggested that this is happening because we don't have yum installed, so they installed it for us. This morning port 2207 is closed again.
This is a very serious problem for us. We run SSH, SFTP, and some tunneling through that port. Can you please help?
Thank you,
Andres