Im not even sure how to get started right now. First of all, dont get me wrong when I publish this review, because I really do love Host Gator, and I have been using them for a long time now.
HOWEVER - Last week my billing account has a balance of 300 and some odd dollars. The account consisted of a dedicated server, VPS level 6, a WHMCS license, 1 dedicated IP, and a shared hosting account.
When I went to make a payment, I MADE SURE I clicked the invoice number for the dedicated server. However, when I paid, it applied my payment to the VPS which was already supposed to be cancelled.
I went to Hostgator asking them to correct this, and to apply the 137 dollars I spent to the dedicated server balance. Note that this request was on Thursday, and it took them until just now (Monday) to do so.
Host Gator finally applied the 137 to the 174 I owe for the basic dedicated server, however, they are STILL pulling and additional 174 out of my account today, which shows on my ledger.
Here is a screenshot of my HG payment today as of the 19th that should never have been withdrawn,
http://theimagehoster.com/images/R8XM.png
Here is the screenshot that is due in my account right now. Which is right, however remember that HG is STILL pulling another 174 today out of our business account.
http://theimagehoster.com/images/BClyJ.png
So now I had 137 come out of our account, PLUS another 174.00 coming out, and the Sales and support reps keep telling me its normal.
In reality, all I owe is like 36.00 to match the 136 Ive already paid!
Come on Host Gator, where is the support im used to. Three technicians, and terrible support. No Bueno.
Can I PLEASE talk to someone who can understand this situation.
Here is a ticket regarding the VPS cancellation - ID: LFH-17704032
Thank you...
HOWEVER - Last week my billing account has a balance of 300 and some odd dollars. The account consisted of a dedicated server, VPS level 6, a WHMCS license, 1 dedicated IP, and a shared hosting account.
When I went to make a payment, I MADE SURE I clicked the invoice number for the dedicated server. However, when I paid, it applied my payment to the VPS which was already supposed to be cancelled.
I went to Hostgator asking them to correct this, and to apply the 137 dollars I spent to the dedicated server balance. Note that this request was on Thursday, and it took them until just now (Monday) to do so.
Host Gator finally applied the 137 to the 174 I owe for the basic dedicated server, however, they are STILL pulling and additional 174 out of my account today, which shows on my ledger.
Here is a screenshot of my HG payment today as of the 19th that should never have been withdrawn,
http://theimagehoster.com/images/R8XM.png
Here is the screenshot that is due in my account right now. Which is right, however remember that HG is STILL pulling another 174 today out of our business account.
http://theimagehoster.com/images/BClyJ.png
So now I had 137 come out of our account, PLUS another 174.00 coming out, and the Sales and support reps keep telling me its normal.
In reality, all I owe is like 36.00 to match the 136 Ive already paid!
Come on Host Gator, where is the support im used to. Three technicians, and terrible support. No Bueno.
Can I PLEASE talk to someone who can understand this situation.
Here is a ticket regarding the VPS cancellation - ID: LFH-17704032
Thank you...