One thing is clear with my two months of hosting with Hostgator India is that "It really Sucks!!" This is my third continued thread on the same topic "Server Down Problem" and Hostgator couldn't able to fix the issue even after two months.
Here are my other threads
Hostgator India driving me insane
Hostgator India driving me INSANE - II
So many promises were made by hostgator (india as well as corporate) but all were just to fool me.
Every third day, my website encounter server down issue or very slow loading. When I complain to support staff, each time I get the same response - we are fixing our server issues or we have restarted our server.
Can you tell me how many times you shut down your servers or do server maintenace in a day??????
I have stopped counting the number of tickets I have raised, the number of phone calls I have made and number of times I have reported issues through live chat.. All the details are there in my previous two threads.
Today My website went offline for 1.5 hrs and here is the chat support response
This has gone out of my patience. I can't bear your company any more. I want my account to be closed and my money to be refunded before I pull you in consumer court. I am really frustrated and have lost a lot of my credibility in the market.
And one suggestion for you.. Change your tagline from "We eat up the competition" to "We eat up our Customers".
Here are my other threads
Hostgator India driving me insane
Hostgator India driving me INSANE - II
So many promises were made by hostgator (india as well as corporate) but all were just to fool me.
Every third day, my website encounter server down issue or very slow loading. When I complain to support staff, each time I get the same response - we are fixing our server issues or we have restarted our server.
Can you tell me how many times you shut down your servers or do server maintenace in a day??????
I have stopped counting the number of tickets I have raised, the number of phone calls I have made and number of times I have reported issues through live chat.. All the details are there in my previous two threads.
Today My website went offline for 1.5 hrs and here is the chat support response
Quote:
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Chat ID: 5449942. Question: My Domain Name is:"http://www.environmentabout.com/" (4:02:55pm)System:Customer has entered chat and is waiting for an agent. (4:04:36pm)Avinash A.:has entered the chat. (4:04:40pm)Avinash A.:Welcome to HostGator LiveChat. I'd be glad to assist you today. (4:04:56pm)Avinash A.:Hello Keshav (4:05:01pm)keshav saini:Half of my website is showing 500 inernal server error (4:05:35pm)keshav saini:My forum is unaccesible, subdomain is unaccesible, certail pages of maib blog only loading (4:05:54pm)Avinash A.:ok, Please hold on a moment, let me get the infirmation for you. (4:06:13pm)keshav saini:http://video.environmentabout.com/ is accesible I can't login (4:07:13pm)Avinash A.:ok, Please hold on a moment (4:07:33pm)keshav saini:The home page of video and main blog is accesible and other pages are returning 500 internal server error (4:07:46pm)keshav saini:Forum is not at all accesible (4:10:26pm)keshav saini:are you there??? (4:13:29pm)Avinash A.:yes, we are still working on your issue (4:13:41pm)Avinash A.:Please check after 15-20 mins (4:13:49pm)Avinash A.:It will be fix shortly (4:13:51pm)keshav saini:what's happening??? (4:14:05pm)keshav saini:it's every day problem?? (4:14:23pm)keshav saini:This is making me sick! (4:14:23pm)Avinash A.:No it's first appear this type of issue (4:22:56pm)Avinash A.:We do apologize for the inconvenience caused to you. We are doing some changes on the server for file syatem check, All the services will resume to normalcy shortly. Please check your site after 30 Minutes. (4:25:28pm)keshav saini:I just wan't to know one thing, how many times do you restart your servers a day or do server maintenance? Coz everyday 2nd day my site encounter server down problem and each time I got the same reply from support staff. Do you know how much these server down problems affects our website performance in search engines?? (4:26:25pm)keshav saini:And why don't you people inform your customers about this at all in advance?? (4:28:05pm)Avinash A.:We have not restart our server, Please check after some time, your issue will get fix shortly (4:29:13pm)keshav saini:Then why I have to call you every 2nd or 3rd day about the bad performance of server?? (4:30:39pm)Avinash A.:I do apologize for inconvieced, please check after some time (4:31:53pm)keshav saini:Its been an hour my website is down... (4:52:31pm)Avinash A.:Now your website issue got fixed (4:52:36pm)Avinash A.:Please check now (4:52:43pm)keshav saini:For how long?? (4:53:08pm)keshav saini:Tomorrow will be the same issue!! (4:54:34pm)Avinash A.:No you will not face such issues again (4:54:53pm)keshav saini:every time I hear the same words.. (4:55:32pm)keshav saini:I am writing a mail to close my account and for refund.... I can't afford to host with HG any more |
And one suggestion for you.. Change your tagline from "We eat up the competition" to "We eat up our Customers".