Over the course of the years I have used HostGator, only once have I called tech support and had them resolve an issue on the phone. All but one issue had to be upgraded to an "admin", and admin has NEVER resolved a single issue for me.
What they DO is waste your time rehashing that which you've already been over with the 1st guy, only this time it's via email at the rate of 2 or 3 emails a day. Then, when they can't figure anything out, they usually come back and tell you it's either your fault or not their responsibility for some reason or other.
You are then forced to come to these forums and publicly complain, rehashing all the details for yet a third time, in order to get anything done.
In my current case, they didn't even bother to come back with the "your fault/not our responsibility". They just quit answering me altogether.
See the original thread under reseller support here.
My case is not uncommon. A large number of the threads here are complaints. Yes, they now have a green + icon beside them, but if you look at the subject, that doesn't seem to match with a green icon, does it? HostGator changes them from their original red icons.
Yes, that's always after the complaint has been resolved, but it doesn't matter. They still started out as complaints. And that just serves to prove the point that you can't get a problem resolved thru normal tech support channels.
Resellers don't have time for, and can't afford this. I heard today that I am apparently going to lose a customer because a "provided" piece of software doesn't work, (Spam Assassin), and now I can't even get tech support to communicate with me.
I have been a virtual web host since 1998. In that time, I have used several different companies. NEVER, and I repeat, NEVER have I been with a company that:
a. Doesn't give resellers separate, voice tech support.
b. Treated resellers like end users.
c. Simply stopped communicating.
HostGator's "admins" are arrogant, unprofessional, and apparently incapable of even doing their jobs. If you're looking for reseller hosting, I'd certainly go elsewhere. I am.
What they DO is waste your time rehashing that which you've already been over with the 1st guy, only this time it's via email at the rate of 2 or 3 emails a day. Then, when they can't figure anything out, they usually come back and tell you it's either your fault or not their responsibility for some reason or other.
You are then forced to come to these forums and publicly complain, rehashing all the details for yet a third time, in order to get anything done.
In my current case, they didn't even bother to come back with the "your fault/not our responsibility". They just quit answering me altogether.
See the original thread under reseller support here.
My case is not uncommon. A large number of the threads here are complaints. Yes, they now have a green + icon beside them, but if you look at the subject, that doesn't seem to match with a green icon, does it? HostGator changes them from their original red icons.
Yes, that's always after the complaint has been resolved, but it doesn't matter. They still started out as complaints. And that just serves to prove the point that you can't get a problem resolved thru normal tech support channels.
Resellers don't have time for, and can't afford this. I heard today that I am apparently going to lose a customer because a "provided" piece of software doesn't work, (Spam Assassin), and now I can't even get tech support to communicate with me.
I have been a virtual web host since 1998. In that time, I have used several different companies. NEVER, and I repeat, NEVER have I been with a company that:
a. Doesn't give resellers separate, voice tech support.
b. Treated resellers like end users.
c. Simply stopped communicating.
HostGator's "admins" are arrogant, unprofessional, and apparently incapable of even doing their jobs. If you're looking for reseller hosting, I'd certainly go elsewhere. I am.